Privacy Policy

This Privacy Policy describes how House of Laila ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from houseoflaila.co.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email

  • Order information including billing address, shipping address, payment confirmation, and contact details

  • Account information such as usernames and passwords if applicable

  • Customer support information and any other data you voluntarily provide

Information We Collect about Your Usage

  • Device and browser information

  • IP address and general location

  • Usage patterns and activity logs

  • Cookies and similar technologies to understand your preferences and enhance your user experience

Information We Obtain from Third Parties

  • Vendors and service providers (such as Shopify) that support our operations

  • Payment processors for payment confirmation

  • Advertising and analytics partners using cookies and tracking technologies

How We Use Your Personal Information

  • To fulfill orders and provide the Services

  • To process payments and manage transactions

  • To send transactional and promotional communications

  • To improve and personalize your experience

  • For fraud prevention, security, and customer support

Cookies
We use cookies and similar tracking technologies to power and improve our Site, perform analytics, remember preferences, and personalize content. You may control cookie settings through your browser, though disabling them may impact functionality.

How We Disclose Personal Information We may disclose your information in the following situations:

  • With vendors and service providers who assist in operating the Site and Services

  • With payment processors and logistics partners

  • With business and marketing partners (in compliance with applicable privacy laws)

  • In legal or regulatory proceedings, or in the event of a business transfer

Third Party Websites and Links Our Site may contain links to external websites. We are not responsible for the privacy practices or content of such sites. Please review their policies independently.

Children's Data
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information We implement reasonable security measures to protect your information, though no system is perfectly secure. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data

  • Restrict or object to certain uses of your data

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • File a complaint with a data protection authority

To exercise your rights, please contact us using the contact details provided below. We may verify your identity before processing your request.

International Users If you are accessing our Site from outside India, please be aware that your information may be processed and stored in India or other countries where our partners operate.

Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: hello@houseoflaila.co.in
Address: House of Laila, Chandigarh, India